Mitel Training Courses

We are fully accredited by Mitel to provide end customer training on their behalf

Please select a Mitel training course for full course details: MiVoice Business 6900 Series End User
  • User Interface Overview
  • Handsfree/ Volume controls/Mute
  • Customising your Handset
  • Making/Receiving Calls
  • Personal and Company directories
  • Call History
  • Holding and Recovering Calls
  • Transferring and Recovering Calls
  • Call Pick-Up
  • Call Forwarding/Divert
  • Call Conference
  • Programming Keys
  • Call Park
  • Accessing Voicemail
  • Visual Voicemail
  • Accessing Help
MiVoice 5300 Series End User
  • Overview of the Handset
  • Handsfree/Headset/Volume Controls/Mute
  • Altering the Ring Pitch of your handset
  • Making/Receiving Calls
  • Accessing the Phonebook
  • Last Number Redial
  • Call History
  • Call Hold and Recover
  • Call Transfer and Recover
  • Call Park & Recover
  • Call Conference
  • Call Forwarding
  • Blue Superkey
  • Programming Speed Dials
  • Accessing Voicemail internally and externally
  • The Tutorial, including recoding your name/greeting and changing your password
  • Retrieving messages
  • Deleting/Saving/Forwarding/Replying to messages
  • Fast forward/rewind/pause and resume
  • Altering your Greeting
MiVoice Business 5550 Operator Console
  • Overview of the Menu structure/Tools/Status/Directories & BLF
  • Enabling Day/Night Service
  • Operator Absent/Present
  • Queued Calls panel – Incoming/Call on Hold/Transferred Calls/Parked Calls
  • Making and Receiving Calls
  • Supervised/Unsupervised Transfer
  • Source/Destination
  • Retrieving Calls
  • Calling a busy extension
  • Recall on busy/no answer
  • Transferring using the Directory including Directory search options
  • Transfer to Voicemail
  • Call Hold and recover including hold positions, timer and labelling
  • Call Park/Retrieve
  • Conference Calls
  • Serial Calls
  • BLF
  • Customising Options
  • Note: Training can also be provided for the 5540 Console
MiCollab Client
  • Accessing and logging into the program
  • Password reset and Account personalisation
  • Presence and Personal Status changes
  • Creating Contacts and Groups
  • Call functionality inc Making, Receiving, Transferring and Conference Calls
  • Forwarding / Diverting Calls
  • Accessing your voicemails
  • Instant Messaging
  • Call History
  • Importing Outlook Contacts
  • Outlook Calendar Integration
  • Launch Pad
MiVoice Business Console
  • Operator Status
  • Screen Icons & Keyboard
  • Customising and Personalisation
  • Employee Presence Explanation
  • Contact Directory
  • Call Handling Toolbar
  • Receiving Multiple Calls
  • Transferring Calls
  • Transfer to Voicemail
  • Trading Calls
  • Recovering Calls
  • Holding Calls
  • Parking Calls
  • Creating Conference Calls
  • Day/Night Service
MiVoice Business System Administration
  • Hardware Overview
  • Understanding your System's configuration
  • Logging in and Security
  • Explanation & Programming of Multiline, Single & Analogue Devices
  • How to Use Basic Command Codes
  • Controlling Telephone Features
  • Assigning and programming class of services
  • Managing the Telephone Directory
  • Creating Authorised Users
  • Rerouting calls
  • Creating Hunt Groups
  • Creating Ring Groups
  • Creating Pick-up Groups
  • Dynamic Extensions
  • Move, Add and Change Telephone Users
  • Creating Voice Mailboxes
  • Database Backups
  • Basic fault finding
Audio & Web Conferencing (AWB)
  • Logging onto and Modifying your account
  • Creating an Editing an Instant Conference
  • Scheduling a Conference
  • Email Invitation
  • Uploading Documents
  • Joining a conference
  • Recording and Modifying a conference
  • Conference Reporting
     
  • Web Conferences
    • Client collaboration
    • Host Consoles
    • Attendees and Chat Tab
    • Client consoles
    • Undocking and docking tools
    • Desktop, File and Application sharing
    • Broadcast video
    • Using Polling
    • Co-Browsing
MiCollab System Administration
  • Logging in and Navigating the MiCollab interface
  • Capacity/Licensing
  • Configuration of the UC Server
  • Creating Templates and Configuring Roles
  • Application Suite Settings
  • Adding and Editing User Extensions
  • Managing the Telephone Directory
  • Class of Service
  • Creating Ring Groups
  • Creating Pick Up Groups
  • Creating Speed Calls
  • Rerouting Calls
  • Forwarding Calls
  • Form Printing and Exporting
  • Hotdesking
  • Creating Voicemail & Voicemail Maintenance
  • Scheduling Day/Night Service
  • Database Back Ups
Mitel Authorised Training

Call us today for a FREE initial consultation!



Contact Us