Simply Telecom Training - Mitel Training Courses, Telecoms Training Courses

Mitel Training Courses

Please select a Mitel training course for full course details:

Mitel 53 Range End User
  • Overview of the Handset
  • Handsfree/Headset/Volume Controls/Mute
  • Altering the Ring Pitch of your handset
  • Making/Receiving Calls
  • Accessing the Phonebook
  • Last Number Redial
  • Call History
  • Call Hold and Recover
  • Call Transfer and Recover
  • Call Park & Recover
  • Call Conference
  • Call Forwarding
  • Blue Superkey
  • Programming Speed Dials
  • Accessing Voicemail internally and externally
  • The Tutorial, including recoding your name/greeting and changing your password
  • Retrieving messages
  • Deleting/Saving/Forwarding/Replying to messages
  • Fast forward/rewind/pause and resume
  • Altering your Greeting
5550 Operator Console
  • Overview of the Menu structure/Tools/Status/Directories & BLF
  • Enabling Day/Night Service
  • Operator Absent/Present
  • Queued Calls panel – Incoming/Call on Hold/Transferred Calls/Parked Calls
  • Making and Receiving Calls
  • Supervised/Unsupervised Transfer
  • Source/Destination
  • Retrieving Calls
  • Calling a busy extension
  • Recall on busy/no answer
  • Transferring using the Directory including Directory search options
  • Transfer to Voicemail
  • Call Hold and recover including hold positions, timer and labelling
  • Call Park/Retrieve
  • Conference Calls
  • Serial Calls
  • BLF
  • Customising Options
  • Note: Training can also be provided for the 5540 Console
Unified Communicator
  • Starting the UCA program
  • Logging for the first time
  • Changing your password
  • The program interface
  • Making a call
  • Answering a call
  • Transferring a Call
  • Forward a call to voicemail
  • Accessing your voicemails
  • Voicemail to Email
  • To view your call history
  • To import your contacts from Outlook
  • To make a call from your contacts imported from Outlook
  • Note: Training can also be provided for the UC Mobile
UCA Console
  • Toolbar Icons
  • Keyboard Function Keys
  • Context Menu Options
  • Drag & Drop
  • Quick Transfer Options
  • Making Calls
  • Receiving Calls
  • Unsupervised Transfer
  • Supervised Transfer
  • Trade Calls
  • Transfer to Voicemail
  • Transfer to Hold
  • Pulling Back Calls
  • Conference
  • Creating, Editing and Removing Contacts
  • Creating, Editing and Removing Quick Contact Groups
  • Directory
  • Initiating Chat
MCD 3300 System Administration
  • Hardware Overview
  • Understanding your System's configuration
  • Logging in and Security
  • Explanation & Programming of Multiline, Single & Analogue Devices
  • How to Use Basic Command Codes
  • Controlling Telephone Features
  • Assigning and programming class of services
  • Managing the Telephone Directory
  • Creating Authorised Users
  • Rerouting calls
  • Creating Hunt Groups
  • Creating Ring Groups
  • Creating Pick-up Groups
  • Dynamic Extensions
  • Move, Add and Change Telephone Users
  • Creating Voice Mailboxes
  • Database Backups
  • Basic fault finding