Cisco Training Courses

Handset Features

• Overview of the Handset.
• Using the Handsfree Facilities, including volume controls and mute.
• Headset Operation (if used)
• Logging in/Out – Extension Mobility (if used)
• Receiving Calls.
• Making Calls.
• Using the Corporate Directory.
• Last Number Redial/Call Log.
• Holding and Recovering Calls.
• Transferring and Recovering Calls.
• Switching between Multiple Calls.
• Call Pick-Up.
• Call Forward.
• Call Conference.
• Pairing a Mobile Device.

Voicemail Features

• Accessing Voicemail and the Tutorial
• Recovering Messages.
• Rewind/Fastforward/Pause & Resume.
• Deleting and Saving Messages
• Forwarding Messages.
• Altering Greetings.
• External Voicemail Access.

• Logging on to Jabber
• Customising your Settings
• Presence/Customisable Status
• Creating/Editing Contact Groups
• Chat/Group Chat
• Making and Receiving calls
• Transfer, Hold and Conference Calls
• Call Waiting
• Call Forward
• Calls Window
• Accessing Voicemail and the Tutorial
• Personalising Voicemail
• Retrieve, Save and Delete Voicemail
• Collaborating with Contacts
• Collaborating with a Group
• Start WebEx Meeting
• Add New Contacts.

• Introduction and brief course outline.
• Explanation of the hardware/screen/Keyboard
• Overview of the Call Control Panes:-
  • Call Queue
  • Active Calls
  • Directory
  • Calls in Progress
  • Call Park
  • Speed Dial
• Break Mode and Queue Unavailable.
• Emergency Mode.
• Call Handling, including:-
  • How to make and end a call.
  • How to answer a call.
  • Call transfer both supervised and unsupervised.
  • Toggling Calls.
  • Camping on Calls.
  • Recall on busy/no answer.
  • Transferring using the Directory including Directory search options.
  • Transfer to Voicemail.
  • Call Hold and recover.
  • Serial Calls.
  • Conference Calls.
  • Customisation Options.