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Mitel Training - Simply Telecom Training

Mitel Training

Mitel Training Courses

We are fully accredited by Mitel to provide end customer training on their behalf. Please see the list shown below for an indication of the Mitel courses that we have available. Use the + symbol on right side to expand the course information.

  • User Interface Overview
  • Handsfree/ Volume controls/Mute
  • Customising your Handset
  • Making/Receiving Calls
  • Personal and Company directories
  • Call History
  • Holding and Recovering Calls
  • Transferring and Recovering Calls
  • Call Pick-Up
  • Call Forwarding/Divert
  • Call Conference
  • Programming Keys
  • Call Park
  • Accessing Voicemail
  • Visual Voicemail
  • Accessing Help
  • Overview of the Handset
  • Handsfree/Headset/Volume Controls/Mute
  • Altering the Ring Pitch of your handset
  • Making/Receiving Calls
  • Accessing the Phonebook
  • Last Number Redial
  • Call History
  • Call Hold and Recover
  • Call Transfer and Recover
  • Call Park & Recover
  • Call Conference
  • Call Forwarding
  • Blue Superkey
  • Programming Speed Dials
  • Accessing Voicemail internally and externally
  • The Tutorial, including recoding your name/greeting and changing your password
  • Retrieving messages
  • Deleting/Saving/Forwarding/Replying to messages
  • Fast forward/rewind/pause and resume
  • Altering your Greeting
  • Overview of the Menu structure/Tools/Status/Directories & BLF
  • Enabling Day/Night Service
  • Operator Absent/Present
  • Queued Calls panel – Incoming/Call on Hold/Transferred Calls/Parked Calls
  • Making and Receiving Calls
  • Supervised/Unsupervised Transfer
  • Source/Destination
  • Retrieving Calls
  • Calling a busy extension
  • Recall on busy/no answer
  • Transferring using the Directory including Directory search options
  • Transfer to Voicemail
  • Call Hold and recover including hold positions, timer and labelling
  • Call Park/Retrieve
  • Conference Calls
  • Serial Calls
  • BLF
  • Customising Options

Note: Training can also be provided for the 5540 Console

  • Accessing and logging into the program
  • Password reset and Account personalisation
  • Presence and Personal Status changes
  • Creating Contacts and Groups
  • Call functionality inc Making, Receiving, Transferring and Conference Calls
  • Forwarding / Diverting Calls
  • Accessing your voicemails
  • Instant Messaging
  • Call History
  • Importing Outlook Contacts
  • Outlook Calendar Integration
  • Launch Pad
  • Logging onto and Modifying your account
  • Creating an Editing an Instant Conference
  • Scheduling a Conference
  • Email Invitation
  • Uploading Documents
  • Joining a conference
  • Recording and Modifying a conference
  • Conference Reporting
  • Web Conferences
  • Client collaboration
  • Host Consoles
  • Attendees and Chat Tab
  • Client consoles
  • Undocking and docking tools
  • Desktop, File and Application sharing
  • Broadcast video
  • Using Polling
  • Co-Browsing
  • Operator Status
  • Screen Icons & Keyboard
  • Customising and Personalisation
  • Employee Presence Explanation
  • Contact Directory
  • Call Handling Toolbar
  • Receiving Multiple Calls
  • Transferring Calls
  • Transfer to Voicemail
  • Trading Calls
  • Recovering Calls
  • Holding Calls
  • Parking Calls
  • Creating Conference Calls
  • Day/Night Service
  • Logging in
  • Navigating the System Administration tool
  • System Capacity/Licensing
  • System Date & Time
  • User & Device Configuration
  • Adding, editing & deleting extensions.
  • Creating a Hot Desk User.
  • Programming & Copying Keys
    • Add, Modify & Delete entries in the Telephone Directory
    • Class of Service – Creating & Assigning
    • Creating Hunt Groups & Ring Groups
    • Creating pick up groups
    • Creating Speed calls
  • System Options
    • Feature Access Codes
    • Call Rerouting
    • Embedded Voicemail – adding & deleting mailboxes
  • Call Forwarding Profiles
  • Form Printing & Exporting
  • Scheduling Backups
  • Scheduling Day/Night Service
  • Using the Group Administration programming tool

N.B. Nu-Point Voicemail and UCA Administration do not form part of this one day course.

  • Logging into MiCollab and navigating the MiCollab interface.
  • MiCollab Capacity/Licensing.
  • Configuration of the UC Server including:-
    • Creating Feature Templates and Configuring Roles.
  • Application Suite Settings, including:-
    • Password Strength.
    • Welcome Email.
  • Manually Adding an Extension using MiCollab.
  • Adding Services to a new Extension:-
    • Hot Desking (if Used)
    • External Hotdesking (If Used).
  • Adding NuPoint Voicemail & MiCollab Client.
  • Mailbox Maintenance – unlocking voicemail boxes.
  • Creating a MiCollab Client Profile.
  • Deleting a User from the MiCollab Interface.
  • Programming & Copying Keys
  • Add, Modify & Delete entries in the Telephone Directory
  • Class of Service – Creating & Assigning
  • Creating Hunt Groups & Ring Groups
  • Creating Pick Up groups
  • Creating Speed calls
  • Feature Access Codes
  • Call Rerouting
  • Call Forwarding Profiles
  • Form Printing & Exporting
  • Scheduling Backups
  • Scheduling Day/Night Service

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