Mitel Training

• User Interface Overview
• Handsfree/ Volume controls/Mute
• Customising your Handset
• Making/Receiving Calls
• Personal and Company directories
• Call History
• Holding and Recovering Calls
• Transferring and Recovering Calls
• Call Pick-Up
• Call Forwarding/Divert
• Call Conference
• Programming Keys
• Call Park
• Accessing Voicemail
• Visual Voicemail
• Accessing Help

• Overview of the Handset
• Handsfree/Headset/Volume Controls/Mute
• Altering the Ring Pitch of your handset
• Making/Receiving Calls
• Accessing the Phonebook
• Last Number Redial
• Call History
• Call Hold and Recover
• Call Transfer and Recover
• Call Park & Recover
• Call Conference
• Call Forwarding
• Blue Superkey
• Programming Speed Dials
• Accessing Voicemail internally and externally
• The Tutorial, including recoding your name/greeting and changing your password
• Retrieving messages
• Deleting/Saving/Forwarding/Replying to messages
• Fast forward/rewind/pause and resume
• Altering your Greeting

• Overview of the Menu structure/Tools/Status/Directories & BLF
• Enabling Day/Night Service
• Operator Absent/Present
• Queued Calls panel – Incoming/Call on Hold/Transferred Calls/Parked Calls
• Making and Receiving Calls
• Supervised/Unsupervised Transfer
• Source/Destination
• Retrieving Calls
• Calling a busy extension
• Recall on busy/no answer
• Transferring using the Directory including Directory search options
• Transfer to Voicemail
• Call Hold and recover including hold positions, timer and labelling
• Call Park/Retrieve
• Conference Calls
• Serial Calls
• BLF
• Customising Options

Note: Training can also be provided for the 5540 Console

• Accessing and logging into the program
• Password reset and Account personalisation
• Presence and Personal Status changes
• Creating Contacts and Groups
• Call functionality inc Making, Receiving, Transferring and Conference Calls
• Forwarding / Diverting Calls
• Accessing your voicemails
• Instant Messaging
• Call History
• Importing Outlook Contacts
• Outlook Calendar Integration
• Launch Pad

• Logging onto and Modifying your account
• Creating an Editing an Instant Conference
• Scheduling a Conference
• Email Invitation
• Uploading Documents
• Joining a conference
• Recording and Modifying a conference
• Conference Reporting
• Web Conferences
• Client collaboration
• Host Consoles
• Attendees and Chat Tab
• Client consoles
• Undocking and docking tools
• Desktop, File and Application sharing
• Broadcast video
• Using Polling
• Co-Browsing

• Operator Status
• Screen Icons & Keyboard
• Customising and Personalisation
• Employee Presence Explanation
• Contact Directory
• Call Handling Toolbar
• Receiving Multiple Calls
• Transferring Calls
• Transfer to Voicemail
• Trading Calls
• Recovering Calls
• Holding Calls
• Parking Calls
• Creating Conference Calls
• Day/Night Service

• Logging in
• Navigating the System Administration tool
• System Capacity/Licensing
• System Date & Time
• User & Device Configuration
• Adding, editing & deleting extensions.
• Creating a Hot Desk User.
• Programming & Copying Keys
  • Add, Modify & Delete entries in the Telephone Directory
  • Class of Service – Creating & Assigning
  • Creating Hunt Groups & Ring Groups
  • Creating pick up groups
  • Creating Speed calls
• System Options
  • Feature Access Codes
  • Call Rerouting
  • Embedded Voicemail – adding & deleting mailboxes
• Call Forwarding Profiles
• Form Printing & Exporting
• Scheduling Backups
• Scheduling Day/Night Service
• Using the Group Administration programming tool

N.B. Nu-Point Voicemail and UCA Administration do not form part of this one day course.

• Logging into MiCollab and navigating the MiCollab interface.
• MiCollab Capacity/Licensing.
• Configuration of the UC Server including:-
  • Creating Feature Templates and Configuring Roles.
• Application Suite Settings, including:-
  • Password Strength.
  • Welcome Email.
• Manually Adding an Extension using MiCollab.
• Adding Services to a new Extension:-
  • Hot Desking (if Used)
  • External Hotdesking (If Used).
• Adding NuPoint Voicemail & MiCollab Client.
• Mailbox Maintenance – unlocking voicemail boxes.
• Creating a MiCollab Client Profile.
• Deleting a User from the MiCollab Interface.
• Programming & Copying Keys
• Add, Modify & Delete entries in the Telephone Directory
• Class of Service – Creating & Assigning
• Creating Hunt Groups & Ring Groups
• Creating Pick Up groups
• Creating Speed calls
• Feature Access Codes
• Call Rerouting
• Call Forwarding Profiles
• Form Printing & Exporting
• Scheduling Backups
• Scheduling Day/Night Service